Booking Policy

INTRODUCTION AND GENERAL PROVISIONS

Your reservation and the accommodation agreement made with Acanthus Blue Boutique Hotel, whether made by you directly with the hotel or via a third party such as a travel agent will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.

When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy.

If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Acanthus Blue Boutique Hotel has no liability for any acts or omissions of such party including their observance of your data protection rights.

RESERVATIONS PROCEDURE AND POLICIES

1. Online reservations

The Acanthus Blue Boutique Hotel website and telephone facility enables you to check the accommodation offerings and availability of our hotel and related products and services,  and then submit an online or telephone reservation request. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued.

2. Hotel Prices

The prices indicated on the Acanthus Blue Boutique Hotel website and telephone facility for the hotel rooms, products and services are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.

3. Payment

It will be necessary for you to provide credit card details to secure a room, product or service reservation. Acanthus Blue Boutique Hotel keeps no information regarding your credit card. We offer to our customers to Payment Gateways, Paypal & Piraeus Bank. In both cases the transaction takes place in the secure online environment of the payment gateway provider.

4. Cancellations and Amendments

You should make any cancellations or amendments to your reservation using the same channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective hotel's policy as advised at the time of booking.

5. Rate/Reservation Validity

Reservation confirmations are provided to you solely for your convenience. Acanthus Blue Boutique Hotel retains official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Acanthus Blue Boutique Hotel’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.

6. Currency

Reservations will be charged in the hotel’s local currency as shown on the Acanthus Blue Boutique Hotel website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.

A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.

7. Rate Requirements

As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. SLH hotels are not obligated to honour this rate if you do not qualify or do not have proof of qualification.

8. Pre-paid Reservations

Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.

9. Guarantee Rules

For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the Acanthus Blue Boutique Hotel check-out time on the day following the day of arrival. The Acanthus Blue Boutique Hotel may authorise the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.

10. Overbooking

In the event that a guest cannot be accommodated due to the Acanthus Blue Boutique Hotel overbooking or an unforeseen circumstance, the Acanthus Blue Boutique Hotel will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the Acanthus Blue Boutique Hotel is unable to accommodate such guests, and will pay for transportation to that property.

11. Special Requests

Acanthus Blue Boutique Hotel will strive to honour any request for specific room types or bed types at the time you make your reservation. Until specific confirmation is issued then your request cannot be guaranteed and Acanthus Blue Boutique Hotel cannot guarantee that your request will be honoured.

12. Guest’s obligations

You agree to the terms and conditions of purchase imposed by Acanthus Blue Boutique Hotel. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.

You understand that any violation of an Acanthus Blue Boutique Hotel’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and Acanthus Blue Boutique Hotel debiting your account for any costs it incurs as a result of such violation.

13. Privacy and data protection

Our Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.

14. Limitations

Neither Acanthus Blue Boutique Hotel nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, neither Acanthus Blue Boutique Hotel nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws .

Acanthus Blue Boutique Hotel may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

15. Contact Details

Acanthus Blue Boutique Hotel, 3rd parodos Mitropolitou Athanasiou 13, Corfu 49100, Greece

Any queries arising from these Reservations Terms and Conditions should be sent by email to: info@acanthusblue.com

RESERVATION PRIVACY POLICY

This Reservation Privacy Policy provides you with information about the personal data Acanthus Blue Boutique Hotel collects in connection with the reservation, why we need to collect it, how it will be used, who it will be shared with and your rights in relation to it.

The personal data Acanthus Blue Boutique Hotel collects

In order to complete your reservation and arrange its fulfilment Acanthus Blue Boutique Hotel needs to collect the following personal data as part of the reservation process:

your first and last name;
your email address;
your country of residence
You may also, if you wish, provide Acanthus Blue Boutique Hotel with:

your postal address (home or business);
preferred contact telephone number.
The personal data you provide Acanthus Blue Boutique Hotel in the course of the reservation process will be referred to in this Reservation Privacy Policy as the Reservation Data.

How Acanthus Blue Boutique Hotel uses the Reservation Data

Acanthus Blue Boutique Hotel will be the data controller of the Reservation Data.

It is necessary for Acanthus Blue Boutique Hotel to process the Reservation Data so that the contract for your hotel reservation can be fulfilled and to take all necessary steps that involves.

Acanthus Blue Boutique Hotel hotel will not use the Reservation Data for any purpose other than fulfilling your reservation and will need your specific consent to use it for any other purpose.

Acanthus Blue Boutique Hotel will only store the Reservation Data for as long as is necessary to fulfil your reservation. The Reservation Data will be destroyed, anonymised and/or deleted once your reservation has been fulfilled and all payment and administrative matters have been completed.

Your rights

You have the following rights in relation to the Reservation Data:

to request access to the Reservation Data by an email request to (info@acanthusblue.com);
to request that the Reservation Data be amended or deleted although that may mean your reservation cannot be fulfilled;

SALE TERMS AND CONDITIONS

Please note, the payment must be paid in full at the time of booking and it follows each Rate's Cancellation Policy.

Standard Rate Cancellation Policy: Full refund for cancellation until 14 days before arrival.
100% charge for cancellations made less than 14 days before arrival.

Discount only applies on bookings made within the promotional period and cannot be applied on existing bookings. Please refer to full reservation terms and conditions at time of booking.